Remote Tier 1 Service Desk Engineer - IT Support

Element Technologies; Bastrop (LA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt IT support for clients, work with tickets, and assist with user onboarding. The role emphasizes remote work with a distributed team across the country.

The ideal candidate has hands-on end-user support experience, basic networking knowledge, and familiarity with MSP environments. In addition, a two‑year technical degree and 1–5 years in service center support are preferred.

Qualifications

• Two-year technical degree and 1–5 years of service center experience.
• Experience supporting end users in a service desk or help desk.
• Familiarity with ConnectWise PSA and IT Glue is a plus.

Responsibilities

• Assist users by solving technical issues quickly.
• Maintain documentation in IT Glue.
• Manage tickets using ConnectWise PSA.
• Support client-specific applications and new user setups.

Skills

Networking concepts

Firewalls

Switches

Desktop support

End-user support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt IT support for clients, work with tickets, and assist with user onboarding. The role emphasizes remote work with a distributed team across the country.

The ideal candidate has hands-on end-user support experience, basic networking knowledge, and familiarity with MSP environments. In addition, a two‑year technical degree and 1–5 years in service center support are preferred.