Remote Tier 1 IT Support Engineer

Element Technologies; Louisiana; Remote; USD 42,000 - 68,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, user-focused technical support for client environments. This remote role serves across the United States with regular team collaboration and occasional in-person interviews local to the candidate.

The role requires hands-on experience supporting end users in a service desk, familiarity with firewalls and switches, and a two-year technical degree. MSP experience and certifications such as A+/Network+ are a plus.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment.
• Familiar with firewalls, switches, and desktop computers.
• Two-year technical degree and 1-5 years of service desk experience preferred.
• Experience with MSP environments is a plus.

Responsibilities

• Support client environments remotely and on-site as needed.
• Handle tickets using ConnectWise PSA and document actions in IT Glue.
• Provide timely, professional assistance and keep users productive.
• Collaborate with service teams to maintain reliable computing environments.

Skills

End user support

Networking basics

Customer interaction

Troubleshooting

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, user-focused technical support for client environments. This remote role serves across the United States with regular team collaboration and occasional in-person interviews local to the candidate.

The role requires hands-on experience supporting end users in a service desk, familiarity with firewalls and switches, and a two-year technical degree. MSP experience and certifications such as A+/Network+ are a plus.