Remote Tier 1 Service Desk Engineer

Element Technologies; Oklahoma; À distance; USD 42 000 - 60 000; Plein temps

Résumé du poste

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt technical support for users and client-specific applications. The role involves remote ticketing, documentation in IT Glue, and collaboration with service teams to keep systems performing their best.

You should have hands-on experience in a service desk environment, basic networking concepts, and a two-year technical degree with 1–5 years of experience.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment.
• General understanding of firewalls, switches, and desktop computers.
• Two-year technical degree and 1-5 years of service center support experience.
• Certifications (general and at least one in a specialized area preferred) – A+ or Network+ preferred.

Responsabilités

• Answer user inquiries and troubleshoot technical issues in a fast-paced, client-focused environment.
• Manage tickets using ConnectWise PSA and document in IT Glue.
• Collaborate with team to maintain systems and knowledge of current technologies.
• Provide remote and on-site support as needed, with professional customer interaction.

Connaissances

End user support

Networking basics

Customer interaction

Documentation & tickets

Formation

Two-year technical degree

A+ or Network+ certification preferred

Outils

ConnectWise PSA

IT Glue

Description du poste

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt technical support for users and client-specific applications. The role involves remote ticketing, documentation in IT Glue, and collaboration with service teams to keep systems performing their best.

You should have hands-on experience in a service desk environment, basic networking concepts, and a two-year technical degree with 1–5 years of experience.