Remote Tier 1 Service Desk Engineer

New Charter Technologies, LLC; Clayton (NM); Remote; USD 42,000 - 64,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote IT support for diverse clients across North America. You’ll handle end-user issues, assist with new user setups, and manage tickets using ConnectWise PSA while maintaining documentation in IT Glue.

A two-year technical degree and 1–5 years of service desk experience are expected, with MSP exposure preferred. Hybrid/remote work is available, with occasional in‑person interviews locally.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Hands-on experience supporting end users in a service desk environment.
• Basic networking concepts and familiarity with client environments.
• A+ or Network+ certifications preferred.

Responsibilities

• Provide Tier 1 IT support for end users in a remote setting.
• Solve tech issues quickly and document solutions clearly.
• Assist with new user setups and client-specific applications.
• Manage tickets using ConnectWise PSA and maintain IT Glue records.
• Collaborate with team and participate in meetings.

Skills

End user support

Service desk

Networking basics

Documentation

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote IT support for diverse clients across North America. You’ll handle end-user issues, assist with new user setups, and manage tickets using ConnectWise PSA while maintaining documentation in IT Glue.

A two-year technical degree and 1–5 years of service desk experience are expected, with MSP exposure preferred. Hybrid/remote work is available, with occasional in‑person interviews locally.