Remote Tier 1 IT Service Desk Engineer

New Charter Technologies, LLC; Accident (AR); Remote; USD 42,000 - 64,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote technical support for end users across client environments. You will handle tickets, document resolutions, and support desktops and virtual environments while maintaining a professional client relationship.

The role requires a two-year technical degree with 1–5 years in a service desk and familiarity with ConnectWise PSA and IT Glue, plus basic networking concepts.

Qualifications

• Two-year technical degree and 1–5 years of service desk experience.
• Experience supporting end users in a service desk or help desk.
• Comfort with basic networking concepts.
• Strong customer-facing communication.
• Certifications (A+ or Network+) preferred.

Responsibilities

• Provide desktops, virtual environments, and co-located systems support.
• Manage tickets using ConnectWise PSA and maintain documentation in IT Glue.
• Interact with customers daily in a professional and positive manner.
• Support client environments remotely and on-site as needed.
• Collaborate with service teams and participate in team meetings.
• Stay updated on new technologies and knowledge of computer systems.

Skills

Customer service

Remote support

Networking basics

Ticketing software

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Firewalls

Switches

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote technical support for end users across client environments. You will handle tickets, document resolutions, and support desktops and virtual environments while maintaining a professional client relationship.

The role requires a two-year technical degree with 1–5 years in a service desk and familiarity with ConnectWise PSA and IT Glue, plus basic networking concepts.