Remote Tier 1 IT Service Desk Engineer

New Charter Technologies, LLC; Arkansas; Remote; USD 40,000 - 52,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to support clients remotely, answer tickets, and resolve common IT issues quickly. You’ll use ConnectWise PSA and IT Glue to document interactions and stay aligned with the team.

The role requires a two-year technical degree and 1–5 years in a service desk environment. A basic understanding of networking, desktops, and virtual environments is helpful, and MSP experience is a plus.

Qualifications

• Two-year technical degree required.
• 1–5 years of service desk or help desk experience.
• Familiar with ConnectWise PSA and IT Glue.
• A+ or Network+ certifications preferred.

Responsibilities

• Provide end-user IT support via the service desk.
• Manage tickets with SLA adherence.
• Support desktops, virtual environments, and remote users.
• Collaborate with MSP teams to resolve issues quickly.

Skills

End-user support

Customer communication

Remote support

Basic networking concepts

Education

Two-year technical degree

Associate degree in IT or related field

Tools

ConnectWise PSA

IT Glue

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to support clients remotely, answer tickets, and resolve common IT issues quickly. You’ll use ConnectWise PSA and IT Glue to document interactions and stay aligned with the team.

The role requires a two-year technical degree and 1–5 years in a service desk environment. A basic understanding of networking, desktops, and virtual environments is helpful, and MSP experience is a plus.