Remote Tier 1 IT Service Desk Engineer

New Charter Technologies, LLC; Florida; Teletrabalho; USD 45 000 - 55 000; Tempo integral

Resumo da oferta

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support in a remote, client-focused role. You’ll resolve issues from printers to MFA, manage tickets in ConnectWise PSA, and document in IT Glue while collaborating with a nationwide team.

You should have 1–5 years in a service desk, a two-year technical degree, and certifications such as A+ or Network+. Expect a collaborative MSP atmosphere with growth and clear escalation paths.

Qualificações

• Two-year technical degree and 1-5 years of service center support experience.
• Preferred experience with a Managed Service Provider (MSP), but is not required.
• Certifications (general and at least one in a specialized area preferred) - A+ or Network+ preferred
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM
• Strong organizational, communication, and problem-solving skills
• Professional demeanor and ability to work independently or in a team
• Experience with NetDocuments is a plus

Responsabilidades

• Work from Element's centralized Service Center or remotely to support client environments
• Support desktops, virtual environments, and co-located systems in collaboration with service teams
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems
• Maintain detailed documentation using ITGlue and ConnectWise PSA (ConnectWise Manage)
• Provide daily customer interaction with a professional and positive attitude
• Attend team meetings and improve technical skills continuously
• Manage ticket resolution, follow-ups, and proactive reviews of client systems

Conhecimentos

Troubleshooting

Communication

Problem-solving

Multitasking

Formação académica

Two-year technical degree

Certifications (A+ or Network+ preferred)

Ferramentas

ConnectWise PSA

IT Glue

Nilear

N-able/N-central

Entra ID/Azure AD

Descrição da oferta de emprego

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support in a remote, client-focused role. You’ll resolve issues from printers to MFA, manage tickets in ConnectWise PSA, and document in IT Glue while collaborating with a nationwide team.

You should have 1–5 years in a service desk, a two-year technical degree, and certifications such as A+ or Network+. Expect a collaborative MSP atmosphere with growth and clear escalation paths.