Remote Service Desk Engineer - Tier 1 IT Support

New Charter Technologies, LLC; Arkansas City (KS); Remote; USD 45,000 - 65,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to provide remote support across client environments. You will handle end-user issues, assist with new user setups, and maintain documentation using IT Glue, working with ConnectWise PSA to manage tickets.

The role requires a two-year technical degree and 1–5 years of service desk experience, with preferred MSP experience and certifications such as A+ or Network+.

Qualifications

• Hands-on experience supporting end users in a service desk or help desk environment.
• Basic networking concepts including firewalls, switches, and desktop computers.

Responsibilities

• Provide Tier 1 technical support to end users and resolve issues promptly.
• Manage tickets using ConnectWise PSA and document resolutions.
• Assist with new user setups and client-specific applications.
• Collaborate with team to maintain reliable IT systems and perform routine maintenance.
• Maintain accurate documentation in IT Glue and ensure up-to-date records.
• Communicate with customers professionally and in a timely manner.

Skills

Technical support

Customer service

Troubleshooting

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to provide remote support across client environments. You will handle end-user issues, assist with new user setups, and maintain documentation using IT Glue, working with ConnectWise PSA to manage tickets.

The role requires a two-year technical degree and 1–5 years of service desk experience, with preferred MSP experience and certifications such as A+ or Network+.