Remote IT Service Desk Engineer — Tier 1 Support

New Charter Technologies, LLC; Central City (NE); Remote; USD 42,000 - 65,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to support end users in a remote, client-focused environment. You’ll handle desktop, network basics, and application issues, while logging tickets in ConnectWise PSA and maintaining documentation in IT Glue.

Ideal candidates have a two-year technical degree and 1–5 years in a service desk role, with MSP experience preferred. Occasional in-person interviews may be arranged local to you, with on-site travel when needed.

Qualifications

• Hands-on end-user support in a service desk or help desk environment.
• Familiarity with firewalls and switches.
• Experience with client-specific applications and remote work.
• Comfort working remotely with on-site interviews as needed.

Responsibilities

• Resolve user issues quickly to keep systems running smoothly.
• Manage tickets via ConnectWise PSA and document in IT Glue.
• Support desktops, virtual environments, and co-located systems.
• Collaborate with service teams and communicate with customers professionally.

Skills

Customer support

Help desk

Networking basics

Remote support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Windows desktops

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to support end users in a remote, client-focused environment. You’ll handle desktop, network basics, and application issues, while logging tickets in ConnectWise PSA and maintaining documentation in IT Glue.

Ideal candidates have a two-year technical degree and 1–5 years in a service desk role, with MSP experience preferred. Occasional in-person interviews may be arranged local to you, with on-site travel when needed.