Remote IT Service Desk Engineer - Tier 1 Support

Element Technologies; Central City (CO); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support for end users across client environments. This remote role utilizes ConnectWise PSA and IT Glue to manage tickets and documentation while collaborating with a nationwide team.

Responsibilities include resolving printer issues, password resets, MFA, antivirus alerts, and supporting client-specific

Qualifications

• Two-year technical degree with 1-5 years of service desk experience.
• Experience with ticketing systems and documentation tools.
• Familiarity with ConnectWise PSA and IT Glue.
• Certifications (A+ or Network+ preferred) and MSP experience welcome.

Responsibilities

• Provide remote Tier 1 support for client environments.
• Resolve printer issues, password resets, MFA, and antivirus alerts.
• Support client-specific applications and assist with new user setups.
• Maintain documentation in ITGlue and ticketing in ConnectWise PSA/Manage.

Skills

Customer service

Technical troubleshooting

Communication skills

Teamwork

Documentation

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

ConnectWise Manage

N-able/N-central RMM

Active Directory

Azure AD

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) who thrives in a fast-paced, client-focused environment, delivering prompt and effective technical support for end users across client environments. This remote role utilizes ConnectWise PSA and IT Glue to manage tickets and documentation while collaborating with a nationwide team.

Responsibilities include resolving printer issues, password resets, MFA, antivirus alerts, and supporting client-specific