Remote IT Service Desk Engineer – Tier 1 Support

New Charter Technologies, LLC; Minnesota; Remote; USD 42,000 - 64,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve user issues, support client-specific applications, and manage tickets remotely via ConnectWise PSA. You’ll document in IT Glue and collaborate with a nationwide team to keep systems running smoothly.

The role requires a two-year technical degree and 1–5 years in a service desk environment, familiarity with firewalls and switches, and optional MSP experience; A+ or Network+

Qualifications

• Two-year technical degree and 1–5 years of service desk experience.
• Hands-on experience supporting end users in a service desk environment.
• Familiarity with firewalls, switches and desktop computers is helpful.
• A+ or Network+ certifications are preferred.

Responsibilities

• Resolve user issues promptly and professionally in a remote setting.
• Provide support for client-specific applications and new user setups.
• Manage tickets using ConnectWise PSA and document in IT Glue.
• Collaborate with the team to keep systems performing optimally.
• Interact with customers regularly with a positive, professional attitude.
• Participate in team meetings and stay aligned on priorities.

Skills

Customer interaction

Networking concepts

Ticketing

MSP experience

Remote support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to quickly resolve user issues, support client-specific applications, and manage tickets remotely via ConnectWise PSA. You’ll document in IT Glue and collaborate with a nationwide team to keep systems running smoothly.

The role requires a two-year technical degree and 1–5 years in a service desk environment, familiarity with firewalls and switches, and optional MSP experience; A+ or Network+