Remote Tier 1 IT Service Desk Engineer

New Charter Technologies, LLC; Mississippi; Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to solve end-user issues and manage tickets in a remote, client-focused environment. You will handle printer problems, password resets, MFA, and antivirus alerts, while documenting in ConnectWise PSA and IT Glue.

Strong communication and multitasking skills are essential, with a two-year technical degree and 1–5 years of service desk experience preferred.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with MSP environments is preferred but not required.
• Certifications such as A+ or Network+ are a plus.

Responsibilities

• Support desktops and client environments remotely or from a centralized service center.
• Manage tickets, document in ITGlue and ConnectWise PSA, and communicate with customers.
• Handle printers, password resets, MFA issues, and antivirus alerts.

Skills

Active Directory

Azure AD / Entra ID

MFA troubleshooting

Printer issues

Client communication

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Nilear

N-able/N-central RMM

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to solve end-user issues and manage tickets in a remote, client-focused environment. You will handle printer problems, password resets, MFA, and antivirus alerts, while documenting in ConnectWise PSA and IT Glue.

Strong communication and multitasking skills are essential, with a two-year technical degree and 1–5 years of service desk experience preferred.