Remote Tier 1 Customer Support

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking professionals for a remote customer support role with TEKsystems, supporting a large educational company. The position involves handling inbound calls, managing customer inquiries, and providing technical support. Benefits include medical coverage, retirement plans, and paid time off.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off (PTO)

Employee Assistance Program

Qualifications

• At least 1 year of technical support experience.

Responsibilities

• Handling inbound calls to support families with login issues.
• Managing approximately 30-50 inbound calls daily.
• Responding to inquiries about products or services.

Skills

Technical support

Job description

Be among the first 25 applicants to apply for this opportunity through Lensa, the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals for a remote customer support role supporting a large educational company with equipment provided.

Responsibilities include:

1. Handling inbound calls to support families with login issues and providing customer support to resolve various issues.
2. Managing approximately 30-50 inbound calls daily.
3. Responding to inquiries about products or services, addressing complaints, assisting with remote access, logins, website issues, and platform navigation.
4. Communicating via inbound calls, LiveChat, and emails with families, students, and occasionally teachers.

Experience Needed:

• At least 1 year of technical support experience.

Pay Range: $17.00/hr

Benefits include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Position Details:

• This is a fully remote position.
• Application deadline: May 23, 2025.

About TEKsystems:

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value. We are committed to diversity and equal opportunity employment.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting