Remote Tier 1 Customer Support $17/hr

TEKsystems; Virginia Beach (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business and technology services is seeking a Tier 1 Customer Support representative. This fully remote position involves assisting families with technical inquiries, troubleshooting issues, and providing excellent customer service. The role requires strong hardware and network troubleshooting skills, with a pay rate of $17 per hour.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Experience with hardware troubleshooting and remote access issues.
• Familiarity with Google Apps and Zoom preferred.
• Ability to work in a quiet home workspace with high-speed internet.

Responsibilities

• Assist families and students with login issues and navigation.
• Troubleshoot remote access problems and system navigation.
• Handle approximately 30–50 inbound calls per day.

Skills

Hardware Troubleshooting

Active Directory

Network Troubleshooting

Internet & Browser troubleshooting

Remote Troubleshooting Tools

Google Apps & Zoom

Job description

Pay: $17/hr

Contract: 7/7/2025 – 10/2025 (Potential extension through 2/2026 based on attendance/performance)

Job Title: Tier 1 Customer Support

Shift: Monday – Friday, 9 AM – 6 PM (ET)

Job Duties: The Customer Service Representative (CSR) will be part of the Family Tech Support Contact Center, handling inquiries via phone, LiveChat, and email.

Responsibilities Include:

1. Assisting families, students, and occasional teachers with login issues and navigation
2. Troubleshooting remote access problems, website concerns, and system navigation
3. Handling approximately 30–50 inbound calls per day

Preferred Skills & Experience:

• Hardware Troubleshooting (HP laptops, peripherals, mic/camera settings)
• Active Directory (Password resets)
• Network Troubleshooting (Home & Domain environments)
• Adding/removing printers, scan folders
• Internet & Browser troubleshooting
• Basic computer reimaging (PC); Apple experience welcomed
• Remote Troubleshooting Tools (Bomgar/BeyondTrust)
• Google Apps & Zoom (Experience with Class preferred)
• Remote Work Setup (Quiet home workspace, high-speed internet)

Pay And Benefits:

The pay range for this position is $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on May 22, 2025.

About TEKsystems And TEKsystems Global Services:

We’re a leading provider of business and technology services, helping accelerate business transformation for our customers through strategy, design, execution, and operations. Our team of 80,000 works with over 6,000 customers, including 80% of the Fortune 500, across North America, Europe, and Asia. We focus on delivering business outcomes and making positive impacts globally. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.