Tier 1 Customer Support

TEKsystems; Topeka (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a Remote Tier 1 Customer Support representative to assist families with technical issues and inquiries. This fully remote position involves managing inbound calls and providing effective solutions for various customer concerns. Ideal candidates will have technical help desk experience and strong troubleshooting skills.

Benefits

Life insurance

401(k)

Remote work

Paid time off (PTO)

Medical, dental, and vision benefits

Qualifications

• Previous technical help desk experience or recent technical certification required.
• Strong knowledge of hardware troubleshooting, especially HP laptops.
• Remote work experience with a quiet home environment and high-speed internet.

Responsibilities

• Handle inbound calls supporting families with login issues.
• Manage approximately 30-50 inbound calls daily.
• Respond to inquiries about products/services and troubleshoot issues.

Skills

Technical help desk experience

Strong knowledge of hardware troubleshooting

Experience with Active Directory

Job description

Life insurance, sick time, 401(k), retirement plan, remote work

Location: United States, Kansas, Topeka

Application Deadline: May 19, 2025

Now Hiring: Remote Tier 1 Customer Support

Requirements:

• Previous technical help desk experience or recent technical certification

Responsibilities:

• Handle inbound calls supporting families with login issues and provide customer support to resolve problems
• Manage approximately 30-50 inbound calls daily
• Respond to inquiries about products/services, complaints, remote access, logins, website issues, and platform navigation
• Assist families, students, and occasionally teachers via inbound calls, LiveChat, and email troubleshooting platform and login issues

Additional Skills & Qualifications:

• Strong knowledge of hardware troubleshooting, especially HP laptops (performance, mic/camera issues, peripherals)
• Experience with Active Directory, including password resets
• Remote work experience with a quiet home environment and high-speed internet

Pay and Benefits:

• Pay range: $17.00/hr
• Benefits may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), life insurance, disability, HSA, transportation, employee assistance, PTO, and vacation

Workplace Type: Fully remote

Note: This position is anticipated to close on May 23, 2025.

About TEKsystems:

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

Equal Opportunity Employer statement included.