Remote Tier 1 Customer Support

Lensa; Hoboken (NJ); Remote; USD 35,000 - 37,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative for a fully remote role at TEKsystems. The position involves responding to inquiries, troubleshooting issues, and providing support to families and students. Ideal candidates should have strong customer service skills and technical knowledge, with an entry-level pay rate of $17.00/hr and various benefits.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Disability

HSA

Transportation benefits

PTO

Qualifications

• Entry-level position with customer service and technical support skills.
• Experience with hardware troubleshooting and working remotely.
• Knowledge of Windows and Apple computers.

Responsibilities

• Support families with login issues and provide customer support.
• Handle 30-50 inbound calls daily and troubleshoot hardware/software issues.
• Assist with password resets and platform navigation.

Skills

Customer service

Troubleshooting

Windows

Desktop support

Technical support

Password reset

Tools

Active Directory

Remote troubleshooting tools

Google Apps

Zoom

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Job Description

The Customer Service Representative (CSR) is a member of the Family Tech Support Contact Center. The CSR is responsible for responding to a high volume of inquiries regarding the company’s products or services, including complaints, remote access issues, login problems, website issues, and platform navigation. The role involves handling inbound calls, LiveChat, and emails from families, students, and occasionally teachers.

Responsibilities

1. Support families with login issues and provide customer support to resolve problems.
2. Handle approximately 30-50 inbound calls daily.
3. Respond to inquiries about various programs and troubleshoot hardware/software issues.
4. Assist with password resets, remote support, and platform navigation.
5. Utilize remote troubleshooting tools such as Bomgar/BeyondTrust.
6. Support with Google Apps, Zoom, and other communication platforms.
7. Work remotely in a quiet environment with high-speed internet.

Skills and Qualifications

• Customer service, troubleshooting, Windows, desktop support, technical support, password reset.
• Experience with hardware troubleshooting (mainly HP laptops), Active Directory, network troubleshooting, and reimaging computers.
• Knowledge of Apple computers, remote troubleshooting tools, Google Apps, and Zoom.
• Experience working remotely in a home environment.

Additional Information

Entry-level position with a pay rate of $17.00/hr. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, and PTO. This is a fully remote role, with an application deadline of May 30, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with Fortune 500 companies across the globe to deliver innovative solutions and business outcomes. They are an equal opportunity employer.