Remote Tier 1 Customer Support $17/hr

TEKsystems; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Tier 1 Customer Support Representative to join their Family Tech Support Contact Center. This fully remote position involves assisting users with technical issues via phone, LiveChat, and email. Ideal candidates will have experience in hardware troubleshooting and network support, providing essential assistance to families and students.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation, Sick Leave)

Qualifications

• Experience with hardware troubleshooting for HP laptops and peripherals.
• Familiarity with Active Directory for password resets.
• Ability to troubleshoot network issues in home and domain environments.

Responsibilities

• Assist families and students with login issues and navigation.
• Troubleshoot remote access problems and system navigation.
• Handle approximately 30–50 inbound calls per day.

Skills

Hardware Troubleshooting

Active Directory

Network Troubleshooting

Internet & Browser troubleshooting

Remote Troubleshooting

Google Apps

Zoom

Job description

Pay and Contract Details

Pay: $17/hr

Contract: 7/7/2025 – 10/2025 (Potential extension through 2/2026 based on attendance/performance)

Job Title and Shift

Title: Tier 1 Customer Support

Shift: Monday – Friday, 9 AM – 6 PM (ET)

Job Duties

The Customer Service Representative (CSR) will be part of the Family Tech Support Contact Center, handling inquiries via phone, LiveChat, and email.

Responsibilities Include

1. Assisting families, students, and occasional teachers with login issues and navigation
2. Troubleshooting remote access problems, website concerns, and system navigation
3. Handling approximately 30–50 inbound calls per day

Preferred Skills & Experience

• Hardware Troubleshooting (HP laptops, peripherals, mic/camera settings)
• Active Directory (Password resets)
• Network Troubleshooting (Home & Domain environments)
• Adding/removing printers, scan folders
• Internet & Browser troubleshooting
• Basic computer reimaging (PC); Apple experience welcomed
• Remote Troubleshooting (Tools: Bomgar/BeyondTrust)
• Google Apps & Zoom (Experience with Class preferred)
• Remote Work Setup (Quiet home workspace, high-speed internet)

Pay and Benefits

The pay range for this position is $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace and Application Details

This is a fully remote position.

The application deadline is anticipated to be May 22, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, helping accelerate business transformation through strategy, design, execution, and operations. With a team of 80,000+ professionals, we serve over 6,000 customers globally, including 80% of the Fortune 500. We are committed to building tomorrow by delivering business outcomes and positively impacting our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer and consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.