REMOTE Tier 1 Customer Support

Lensa; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Remote Tier 1 Customer Support professional to assist families with technical issues. This fully remote position requires prior help desk experience and offers a pay rate of $17.00/hr. The role involves handling inbound calls and troubleshooting various platform issues, with benefits including medical, dental, and 401(k) plans.

Benefits

Medical, dental & vision

401(k) plan

Paid Time Off (PTO, Vacation, Sick Leave)

Qualifications

• Previous technical help desk experience required.
• Strong knowledge of hardware troubleshooting, especially HP laptops.
• Remote work experience with a quiet workspace and high-speed internet.

Responsibilities

• Support families with login issues via inbound calls.
• Handle 30-50 inbound calls a day.
• Assist with troubleshooting platform and login issues.

Skills

Hardware troubleshooting

Active Directory

Customer support

Education

Technical certificate

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

REMOTE TIER 1 CUSTOMER SUPPORT

Must have previous technical help desk style experience to be considered or recent technical certificate

Monday-Friday 9am-6pm EST

100% remote - equipment provided

Start date: July 7th

End Date: October 3rd

Description

• Support families with login issues via inbound calls and provide customer support to resolve issues.
• Handle roughly 30-50 inbound calls a day.
• Respond to inquiries about company products/services, complaints, remote access, logins, website issues, and platform navigation.
• Assist families, students, and teachers via inbound calls, LiveChat, and emails troubleshooting platform and login issues.

Additional Skills & Qualifications

• Strong knowledge/experience with hardware troubleshooting (primarily HP laptops)
• Experience with performance issues, microphone/camera settings, peripherals (mouse, keyboard, monitors)
• Strong knowledge/experience with Active Directory, including password resets
• Remote work experience with a quiet workspace and high-speed internet

Pay and Benefits

The pay range for this position is $17.00/hr.

Requirements

Eligibility requirements apply; benefits depend on job classification and employment length. Available benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) plan
• Life Insurance (Voluntary)
• Disability coverage
• HSA
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

Closing on June 2, 2025.

About TEKsystems

TEKsystems is a leader in business and technology services, helping accelerate business transformation. With over 80,000 employees, they serve more than 6,000 customers globally, including 80% of the Fortune 500. They focus on strategy, design, execution, and operations to unlock business value.

The company is an equal opportunity employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting