Remote Tier 1 Customer Support

TEKsystems; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading educational company in a fully remote role, providing essential technical support to families and students. You will handle inbound calls, assist with login issues, and ensure customer satisfaction. Enjoy competitive pay and a range of benefits, including medical insurance and a 401(k) retirement plan. This role is perfect for those with a passion for helping others and a background in technical support.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Employee Assistance Program

Transportation benefits

Qualifications

• At least 1 year of technical support experience.

Responsibilities

• Support families with login issues via inbound calls.
• Handle approximately 30-50 inbound calls daily.
• Respond to inquiries about products or services.

Skills

Technical Support

Job description

Opportunity to work for a large educational company remotely with equipment provided!

You’ll enjoy…

Working fully remotely with equipment provided!

A day in the role…

• Support families with login issues and provide customer support via inbound calls.
• Handle approximately 30-50 inbound calls daily.
• Respond to inquiries about products or services, including complaints, remote access, logins, website issues, and platform navigation.
• Assist families, students, and occasionally teachers through inbound calls, LiveChat, and emails.

Experience Needed:

• At least 1 year of technical support experience.

Pay and Benefits

The pay range is $17.00/hr. Eligibility for benefits depends on employment classification and duration. Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Voluntary life insurance and AD&D for employees and dependents
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace Type

This is a fully remote position.

Application Deadline

Closing date is anticipated to be May 23, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation for over 80,000 employees working with more than 6,000 clients worldwide. We are committed to building tomorrow through delivering impactful business outcomes and fostering positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.