Tier 1 Customer Support

TEKsystems; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is hiring for a Remote Tier 1 Customer Support role, focusing on assisting families with technical issues. Candidates should have experience in hardware troubleshooting and a quiet workspace for remote work. This position offers competitive pay and various benefits, including health insurance and a 401(k) plan.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan with pre-tax and Roth options

Paid time off (PTO, vacation, sick leave)

Qualifications

• Experience with hardware troubleshooting, especially HP laptops.
• Knowledge of Active Directory and password reset procedures.
• Experience working remotely with a dedicated quiet workspace and high-speed internet.

Responsibilities

• Handle inbound calls supporting families with login issues and other technical support needs.
• Respond to a high volume of inquiries via calls, LiveChat, and emails regarding products and services.
• Assist customers with hardware troubleshooting, primarily HP laptops.

Skills

Hardware troubleshooting

Active Directory knowledge

Remote work experience

Job description

Job Title: Remote Tier 1 Customer Support

Benefits: life insurance, sick time, 401(k), retirement plan, remote work

Application Deadline: May 19, 2025

Job Overview

We are currently hiring for a Remote Tier 1 Customer Support role. Candidates must have previous technical help desk experience or a recent technical certificate. The role involves supporting families with login issues and providing customer support to resolve various technical problems.

Responsibilities

1. Handle inbound calls supporting families with login issues and other technical support needs.
2. Respond to a high volume of inquiries via calls, LiveChat, and emails regarding our products, services, and platform navigation.
3. Assist customers with hardware troubleshooting, primarily HP laptops, including performance issues, microphone/camera settings, and peripherals.
4. Utilize Active Directory for password resets and account management.

Qualifications

• Experience with hardware troubleshooting, especially HP laptops.
• Knowledge of Active Directory and password reset procedures.
• Experience working remotely with a dedicated quiet workspace and high-speed internet.

Pay and Benefits

The pay rate is $17.00 per hour. Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Life insurance and AD&D for employees and dependents
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Work Environment

This is a fully remote position, requiring a quiet home workspace and reliable internet connection.

Application Process

Applications are accepted until May 23, 2025. We are an equal opportunity employer and welcome applicants regardless of race, gender, age, or other protected characteristics.