REMOTE Tier 1 Customer Support

Lensa; Buffalo (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Tier 1 Agent to provide customer support for families facing login issues. This fully remote position involves handling a high volume of inbound calls and requires strong troubleshooting skills. Candidates should have experience with technical support and be comfortable working in a fast-paced environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Strong knowledge/experience with hardware troubleshooting.
• Experience with Active Directory and network troubleshooting.
• Experience with remote troubleshooting tools.

Responsibilities

• Take inbound calls supporting families with login issues.
• Respond to inquiries about the company’s products or services.
• Provide customer support to resolve technical issues.

Skills

Customer service

Troubleshooting

Windows

Desktop

Technical support

Password reset

Service desk

Remote support

Software support

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Description

Tier 1 Agent will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

Will handle roughly 30-50 inbound calls a day.

The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.

Trained in and proficient in responding to inquiries across many programs.

Skills

Customer service

Troubleshooting

Windows

Desktop

Technical support

Password reset

Service desk

Remote support

Software support

Additional Skills & Qualifications

Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

• Performance issues
• Mic/Camera issues/settings
• Peripherals (mouse/keyboard, monitors etc.)
  
  

Strong knowledge/experience with Active Directory

• Password Reset
  
  

Strong knowledge/experience of ‘Home’ network troubleshooting

Strong knowledge/experience of ‘Domain Environment’ network troubleshooting

Add computer to a domain

Add/Remove printers/scan folders

Strong knowledge/experience with ‘Internet/Browser” troubleshooting

Basic knowledge/experience with reimaging computers (PC)

Any knowledge/experience with Apple computers is welcomed

Experience with Remote Troubleshooting tools

• Bomgar/BeyondTrust
  
  

Strong knowledge/experience of Google Apps

• Drive
• Voice
• Hangouts/Meet
• Gmail
  
  

Knowledge of Zoom

• Experience with Class preferred
• Experience with troubleshooting preferred
  
  

Experience with working remotely (work from home)

• Must have a quiet place in the house/apartment
• High Speed internet
  
  

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 24, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Support Specialist” roles.

Correspondence Processor - Remote ( Must work PST hours)

Senior Institutional Mental Health Account Specialist, Neuroscience - COBENFY - Pittsburgh, PA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.