Remote Tier 1 Customer Service Agent – Bilingual

American Red Cross; Texas; Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401K with match

PTO starting at 15 days

Holidays

Volunteer opportunities

Job summary

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support its Training Services Team in a remote role across the United States, starting on or around January 4, 2027.

Ideal candidates are bilingual in English and Spanish with a proven record of delivering outstanding customer service, strong communication, and the ability to manage inquiries in a fast-paced home-based environment.

Qualifications

• Must be bilingual in English and Spanish with strong communication skills.
• Minimum one year of customer service, sales, or call center experience preferred.
• Proficient in using computer applications in a fast-paced home-based environment.

Responsibilities

• Answer inbound calls and emails from learners, instructors, and organizations.
• Use computer systems and job aids to resolve inquiries and update records.
• Maintain daily production metrics such as AHT, calls/hour, and quality.
• Triager complex problems and route callers as needed.
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The American Red Cross is seeking a Part-Time Tier 1 Customer Service Agent to support its Training Services Team in a remote role across the United States, starting on or around January 4, 2027.

Ideal candidates are bilingual in English and Spanish with a proven record of delivering outstanding customer service, strong communication, and the ability to manage inquiries in a fast-paced home-based environment.