Remote Bilingual Tier 1 Customer Service Agent

American Red Cross; South Dakota; Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

PTO 15 days a year

Holidays 11 paid days

401K with up to 6% match

Paid Family Leave

Employee Assistance

Job summary

The American Red Cross is actively seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The role is remote and requires bilingual English/Spanish capabilities, with a focus on delivering exceptional customer service.

Responsibilities include handling inbound calls and emails, updating records, and meeting production targets for call handling and email completion. The position starts around January 4th, 2027, and offers comprehensive benefits as part of a

Qualifications

• Bilingual in English and Spanish required.
• High School diploma or equivalent required.
• 1 year of customer service or call center experience preferred.

Responsibilities

• Answer inbound calls and emails from learners and instructors, resolving inquiries.
• Update account records and document resolution details using computer systems.
• Maintains production standards for call handling and email throughput.
• Provide support and guidance to volunteers as needed.
• Route complex issues to appropriate channels.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Data entry

Typing speed

Microsoft Office

Education

High School or equivalent

Tools

CRM systems

Microsoft Office

Job description

The American Red Cross is actively seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. The role is remote and requires bilingual English/Spanish capabilities, with a focus on delivering exceptional customer service.

Responsibilities include handling inbound calls and emails, updating records, and meeting production targets for call handling and email completion. The position starts around January 4th, 2027, and offers comprehensive benefits as part of a