Remote Tier 1 Customer Service Agent (Bilingual)

American Red Cross; Nebraska; Remote; USD 22,000 - 29,000; Part time

Job summary

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support the Training Services Team in a remote, nationwide role. The ideal candidate is bilingual in English and Spanish and committed to delivering outstanding customer service. Work 4–5 days per week with 25+ hours, mostly during 3:00 p.m.–9:00 p.m.

ET, and earn $16.00–$21.30 per hour with benefits and growth opportunities. Minimum qualifications include High School diploma or equivalent and 1 year of customer

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service or call center experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Answer inbound calls and emails from learners, prospective learners, instructors, and organizations.
• Provide resolution using information from computer systems and job aids, update records, and document outcomes.
• Maintain daily production standards (AHT, Calls/Hour, Email/Hour, Online time, Quality).
• Triage complex problems and route callers to appropriate resources.
• Perform other related duties as assigned.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Teamwork

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support the Training Services Team in a remote, nationwide role. The ideal candidate is bilingual in English and Spanish and committed to delivering outstanding customer service. Work 4–5 days per week with 25+ hours, mostly during 3:00 p.m.–9:00 p.m.

ET, and earn $16.00–$21.30 per hour with benefits and growth opportunities. Minimum qualifications include High School diploma or equivalent and 1 year of customer