Part-Time Bilingual Remote Customer Service Agent

American Red Cross; Minneapolis (MN); Remote; USD 22,000 - 29,000; Part time

Job summary

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support the Training Services Team. This remote, nationwide role is ideal for bilingual English/Spanish candidates who are committed to outstanding customer service.

Work 4-5 days per week with shifts between 12:30 p.m. and 9:00 p.m. ET, averaging at least 25 hours weekly. Salary ranges from $16.00 to $21.30 per hour, with location-based pay adjustments.

Qualifications

• High school diploma or equivalent is required or an equivalent combination of education and related experience.
• 1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience.
• Strong customer service and problem‑solving skills; effective verbal and written communication; ability to work with potentially difficult customers.

Responsibilities

• Answer inbound calls and email inquiries from learners, instructors, and organizations and resolve issues.
• Use information from systems to update accounts and note resolutions.
• Handle basic inquiries such as account maintenance, class information and usage issues.
• Maintain daily production standards for call handling, email completion, and quality.
• Triage complex problems and route callers appropriately.
• Perform other duties as assigned.

Skills

Excellent customer service

Problem-solving

Verbal and written communication

Typing and data entry

Remote work readiness

Education

High School diploma or equivalent

Job description

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support the Training Services Team. This remote, nationwide role is ideal for bilingual English/Spanish candidates who are committed to outstanding customer service.

Work 4-5 days per week with shifts between 12:30 p.m. and 9:00 p.m. ET, averaging at least 25 hours weekly. Salary ranges from $16.00 to $21.30 per hour, with location-based pay adjustments.