Remote Tier 1 Customer Experience Specialist

Jobgether; Philadelphia (Philadelphia County); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

12 paid holidays

Remote work (fully distributed)

Annual bonus

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote, distributed team in the United States. You will handle inquiries via phone, email, and chat, resolve routine issues, document interactions in the CRM, and escalate complex cases as needed.

The role emphasizes empathy, clear communication, and a customer-first approach. With a focus on maintaining product knowledge and contributing to ongoing process improvements, you will support multiple brands and help sustain high

Qualifications

• Strong customer service skills with empathy and patience.
• Excellent written and verbal communication across multiple channels.
• Ability to document interactions clearly in CRM and follow workflows.

Responsibilities

• Respond to inquiries via phone, email, chat with timely, professional support.
• Resolve routine issues using established procedures.
• Escalate complex cases to appropriate teams when needed.
• Follow up to ensure issues are resolved and customers are informed.

Skills

Customer service

Written communication

Empathy

Problem solving

Tools

CRM systems

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote, distributed team in the United States. You will handle inquiries via phone, email, and chat, resolve routine issues, document interactions in the CRM, and escalate complex cases as needed.

The role emphasizes empathy, clear communication, and a customer-first approach. With a focus on maintaining product knowledge and contributing to ongoing process improvements, you will support multiple brands and help sustain high