Remote Customer Experience Agent - Tier 1

Jobgether; Austin (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Retirement savings

Health insurance

Medical, dental, and vision coverage

Health Savings Account

Family support

Paid holidays

12 paid holidays

Community involvement

Flexible work arrangements

Annual health allowance

Mental health support

Remote work contribution

Automatic work-from-home contribution

Employee Assistance Program

Customer service training

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully distributed, remote role in the United States. You will handle inquiries via phone, email and chat, resolving routine issues and guiding customers through processes.

You will maintain product knowledge, document interactions in the CRM, and escalate complex cases as needed, contributing to a consistent, high-quality support experience.

Qualifications

• Minimum 1 year of experience in an inbound call center environment.
• Strong written and verbal English communication skills.
• Empathetic, patient and customer-focused approach.
• Ability to document interactions clearly and follow procedures.

Responsibilities

• Respond to customer inquiries through phone, email, chat and other channels.
• Investigate and resolve routine questions using established procedures.
• Elevate complex issues to Tier 2/3 with complete context.
• Follow up to ensure issues are resolved and customers are updated.
• Maintain current knowledge of products, policies and support tools.
• Record interactions and outcomes in the CRM accurately.
• Collaborate with other teams to resolve customer concerns.
• Aim for high CSAT and meet response-time targets.

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully distributed, remote role in the United States. You will handle inquiries via phone, email and chat, resolving routine issues and guiding customers through processes.

You will maintain product knowledge, document interactions in the CRM, and escalate complex cases as needed, contributing to a consistent, high-quality support experience.