Remote Tier 1 Customer Experience Agent

Jobgether; Pennsylvania; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Health insurance

12 paid holidays

Annual wellness allowance

Mental health support

EAP

Remote work contribution

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolve routine issues, and escalate complex cases with clear documentation.

A strong customer-focus and problem-solving mindset are essential for delivering consistent, high-quality support. You will maintain product knowledge, follow workflows, and contribute to ongoing service improvements while meeting performance metrics and

Qualifications

• At least one year in an inbound call center environment.
• Strong customer service with empathy, patience and a genuine commitment to satisfaction.
• Excellent written and verbal communication across phone, email and chat.
• Ability to document accurately in CRM and follow workflows.
• Manage multiple interactions in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels with timely, professional assistance.
• Resolve routine questions using established procedures and available resources.
• Escalate complex issues to Tier 2 or Tier 3 with complete documentation.
• Follow up on open cases to ensure complete resolution and clear next steps.
• Maintain up-to-date product knowledge and policies for accurate guidance.
• Document interactions and outcomes in the CRM system.
• Collect customer feedback and share insights with the supervisor.

Skills

Customer service

Communication skills

Empathy

CRM documentation

Tools

CRM system

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolve routine issues, and escalate complex cases with clear documentation.

A strong customer-focus and problem-solving mindset are essential for delivering consistent, high-quality support. You will maintain product knowledge, follow workflows, and contribute to ongoing service improvements while meeting performance metrics and