Remote Tier 1 Customer Experience Agent

Jobgether; Crystal Bay (NV); A distancia; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Competitive salary + annual bonus

Health insurance coverage

Paid holidays

Community service day

Flexible work schedule

Wellness stipend

Employee assistance program

Descripción de la vacante

Jobgether, on behalf of a partner company, is seeking a Customer Experience Agent — Tier 1 based in the United States. You’ll be the first point of contact, helping customers with product, service and account questions across phone, email, and chat, delivering empathetic, timely support.

You’ll document interactions, escalate complex cases, and contribute to continuous improvement through feedback. This fully remote role suits dependable, customer‑focused professionals who enjoy problem solving

Formación

• At least one year of experience in an inbound call center environment.
• Experience supporting multiple brands is preferred.
• Strong written and verbal communication skills across channels.

Responsabilidades

• Respond to customer inquiries via phone, email, chat and other channels with timely, professional help.
• Investigate and resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2 or Tier 3 with clear handoff details.
• Follow up on open cases to ensure complete resolution and updates on next steps.
• Maintain up-to-date product knowledge and company policies for accurate information.
• Record interactions and outcomes in the CRM system accurately.

Conocimientos

Customer service

Empathy

Communication

CRM

Attention to detail

Team collaboration

Educación

Year of inbound call center experience

Herramientas

CRM software

Descripción del empleo

Jobgether, on behalf of a partner company, is seeking a Customer Experience Agent — Tier 1 based in the United States. You’ll be the first point of contact, helping customers with product, service and account questions across phone, email, and chat, delivering empathetic, timely support.

You’ll document interactions, escalate complex cases, and contribute to continuous improvement through feedback. This fully remote role suits dependable, customer‑focused professionals who enjoy problem solving