Remote Tier 1 Customer Experience Agent

Jobgether; Rhode Island; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

401(k) employer matching

Health insurance

Job summary

Jobgether is seeking a Customer Experience Agent – Tier 1 to join a fully remote team serving customers in the United States. You will handle inquiries across phone, email, and chat, resolve routine issues, and document interactions in the CRM with attention to quality and compliance.

The role emphasizes empathy, clear communication, and collaboration with cross-functional teams to improve processes and customer satisfaction. A stable schedule and reliable attendance are required for success.

Qualifications

• Minimum 1 year in an inbound call center environment.
• Availability for a fixed schedule (Tue–Fri 11:00–20:00 CT, Sat 08:00–17:00 CT).
• Reside in an eligible U.S. state list (Rhode Island included).
• Strong customer service, empathy, and clear communication across channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels with timely, professional support.

Skills

Customer service

Communication

Empathy

Problem solving

Multi-channel support

Attention to detail

Job description

Jobgether is seeking a Customer Experience Agent – Tier 1 to join a fully remote team serving customers in the United States. You will handle inquiries across phone, email, and chat, resolve routine issues, and document interactions in the CRM with attention to quality and compliance.

The role emphasizes empathy, clear communication, and collaboration with cross-functional teams to improve processes and customer satisfaction. A stable schedule and reliable attendance are required for success.