Remote Tier 1 Customer Experience Specialist

Jobgether; Florida; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Annual bonus eligibility

12 paid holidays per year

Health insurance (medical, dental, and

Vision coverage

Paid holidays

Community service day

Flexible work schedule

Well-being allowance

EAP

Résumé du poste

Jobgether, on behalf of our partner, seeks a Customer Experience Agent – Tier 1 in the United States. You will be the first point of contact for customers, delivering timely, empathetic support across phone, email, and chat to help with products, services, and account questions.

This fully remote role emphasizes accurate CRM documentation, adherence to procedures, and collaboration with cross-functional teams to resolve issues and improve the customer experience.

Qualifications

• Minimum 1 year in an inbound call center environment.
• Experience supporting multiple brands is preferred.
• Strong written and verbal communication with a customer-focused approach.
• Ability to document interactions and maintain CRM records accurately.
• Capable of working in a fast-paced, remote team environment.

Responsabilités

• Respond to customer inquiries via phone, email, chat, and other channels with timely, professional support.
• Resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2/3 as needed, with complete case notes.
• Follow up on open cases and provide clear next steps to customers.
• Maintain up-to-date product knowledge and policies to ensure accurate information.
• Document interactions and outcomes in the CRM system.
• Collaborate with teammates and other departments to resolve concerns.
• Support continuous improvement by identifying recurring issues and sharing insights.

Connaissances

Inbound call center

Multibrand support

Empathetic customer service

Excellent communication

CRM documentation

Description du poste

Jobgether, on behalf of our partner, seeks a Customer Experience Agent – Tier 1 in the United States. You will be the first point of contact for customers, delivering timely, empathetic support across phone, email, and chat to help with products, services, and account questions.

This fully remote role emphasizes accurate CRM documentation, adherence to procedures, and collaboration with cross-functional teams to resolve issues and improve the customer experience.