Remote Tier 1 Customer Experience Agent | Flexible Schedule

Jobgether; North Carolina; À distance; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Fully remote work

401(k) plan

Health insurance

Paid vacation

Paid holidays

Employee development

Résumé du poste

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote role in the United States. You will handle phone, email, and chat inquiries, resolve routine questions, and escalate when needed, while maintaining up-to-date product knowledge and delivering great service.

You will document interactions in CRM, track case progress, and contribute to ongoing improvements with feedback from customers and teammates.

Qualifications

• At least one year in an inbound call center environment.
• Must reside in eligible U.S. states listed in the posting.
• Strong customer service with empathy and dedication to satisfaction.
• Clear written and verbal communication across channels (phone, email, chat).
• Professional demeanor with calm handling of difficult interactions.
• Ability to follow workflows and document accurately in CRM.
• Willingness to collaborate and share knowledge with the team.

Responsabilités

• Respond to customer inquiries via phone, email, chat and other channels.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2/3 and document details for handoff.
• Follow up to ensure issues are resolved with clear next steps.
• Maintain current product and policy knowledge for accurate support.
• Record interactions and resolutions in the CRM system.
• Capture feedback and share observations for service improvement.
• Collaborate with other departments to resolve customer concerns.
• Aim to meet CSAT and FCR targets in daily work.

Connaissances

Customer service

Empathy

Communication

Problem solving

CRM usage

Outils

CRM

Description du poste

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote role in the United States. You will handle phone, email, and chat inquiries, resolve routine questions, and escalate when needed, while maintaining up-to-date product knowledge and delivering great service.

You will document interactions in CRM, track case progress, and contribute to ongoing improvements with feedback from customers and teammates.