Remote Customer Experience Agent (Tier 1)

Jobgether; Oregon; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote

401(k) plan

Health insurance

Paid vacation

Paid holidays

Wellness allowance

Mental health day

EAP

Job summary

Jobgether, on behalf of a partner company, seeks a Customer Experience Agent – Tier 1 in the United States. Handle inquiries via phone, email, and chat, resolve routine issues, and document interactions in CRM for timely escalation when needed.

Work schedule Tue–Fri 11:00–20:00 CT and Sat 08:00–17:00 CT. This fully remote role supports a distributed team focused on satisfaction and continuous improvement.

Qualifications

• 1+ year of experience in an inbound call center environment.
• Ability to work the fixed schedule (Tue–Fri 11:00–20:00 CT, Sat 08:00–17:00 CT).
• Reside in an eligible US state (OR listed among allowed states).
• Empathy and strong customer service mindset with clear communication.
• Excellent written and verbal communication across channels.
• Calm under pressure and able to escalate when needed.
• Detail-oriented with accurate CRM documentation and workflow adherence.

Responsibilities

• Respond to customer inquiries via phone, email, chat with timely, professional assistance.
• Investigate and resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2/3 or supervisor with complete context.
• Follow up on open cases to ensure complete resolution and updates.
• Maintain up-to-date product knowledge and adhere to policies and workflows.
• Document interactions, actions, and outcomes in the CRM system.
• Capture customer feedback and share observations to support improvements.

Job description

Jobgether, on behalf of a partner company, seeks a Customer Experience Agent – Tier 1 in the United States. Handle inquiries via phone, email, and chat, resolve routine issues, and document interactions in CRM for timely escalation when needed.

Work schedule Tue–Fri 11:00–20:00 CT and Sat 08:00–17:00 CT. This fully remote role supports a distributed team focused on satisfaction and continuous improvement.