Remote Tier 1 Customer Experience Agent

Jobgether; Wisconsin; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

401(k) employer matching

Health insurance

Paid vacation

Paid holidays

Wellness allowance

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to serve as the first point of contact for customers across phone, email, and chat. You will resolve routine questions, document interactions, and escalate when needed, contributing to a high-quality, empathetic support experience within a fully distributed team.

The role emphasizes strong product knowledge, consistent service standards, and collaboration with other departments to address customer concerns and drive process improvements

Qualifications

• 1+ year in inbound call center environment or equivalent experience in customer service.
• Empathy, active listening, and clear communication across channels.
• Ability to document interactions and follow established workflows.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Resolve routine questions and problems using established procedures.
• Escalate complex issues to Tier 2/3 with detailed notes for handoff.
• Maintain up-to-date product knowledge to provide accurate information.
• Document interactions and outcomes in the CRM system.

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to serve as the first point of contact for customers across phone, email, and chat. You will resolve routine questions, document interactions, and escalate when needed, contributing to a high-quality, empathetic support experience within a fully distributed team.

The role emphasizes strong product knowledge, consistent service standards, and collaboration with other departments to address customer concerns and drive process improvements