Remote Tier 1 Customer Experience Agent

Jobgether; Illinois; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote work

Annual bonus

Health insurance

Paid holidays

EAP

Wellness allowance

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 based in the United States. You will be the first point of contact for customers, delivering empathetic support across phone, email, and chat, and guiding them through products, services, and account questions.

You will follow established procedures, document interactions in the CRM, and escalate complex issues when needed, collaborating with Tier 2/3 and the supervisor to ensure high-quality service.

Qualifications

• At least one year in an inbound call center environment.
• Demonstrated empathy, patience, and commitment to customer satisfaction.
• Excellent written and verbal communication across channels.
• Ability to document interactions clearly and maintain CRM records.
• Willingness to follow established workflows and quality guidelines.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels with timely, professional help.
• Investigate and resolve routine questions using established procedures.
• Escalate complex cases to Tier 2/3 with complete handoff details.
• Follow up on open cases to ensure resolution and next steps.
• Maintain up-to-date knowledge of products, policies, and processes.

Skills

Inbound call center experience

Empathy and patience

Clear written and verbal communication

CRM documentation

Multi-channel support (phone, email, 2

Tools

CRM system

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 based in the United States. You will be the first point of contact for customers, delivering empathetic support across phone, email, and chat, and guiding them through products, services, and account questions.

You will follow established procedures, document interactions in the CRM, and escalate complex issues when needed, collaborating with Tier 2/3 and the supervisor to ensure high-quality service.