Remote Customer Experience Agent (Tier 1)

Jobgether; Indiana; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote work

Annual bonus eligibility

Health insurance

401(k) plan

Paid vacation

Paid holidays

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join our fully remote team serving customers in the United States. You will handle phone, email, and chat inquiries, resolve routine issues, and document interactions in the CRM to ensure accurate case history.

Collaboration with teams will help address escalations and improve processes. The ideal candidate has at least one year in an inbound call center, strong communication, empathy, and a drive to deliver excellent service across

Qualifications

• Minimum 1 year in an inbound call center environment.
• Residency in eligible U.S. states (including IN).
• Strong customer service skills with empathy and patience.
• Excellent written and verbal communication across channels.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2/3 and document details for handoff.
• Follow up on open cases to ensure complete resolution and clear next steps.
• Maintain accurate CRM records and capture customer feedback for improvements.
• Collaborate with teammates and other departments to resolve concerns.

Skills

Customer service

Communication

Empathy

Problem-solving

Time management

Tools

CRM software

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join our fully remote team serving customers in the United States. You will handle phone, email, and chat inquiries, resolve routine issues, and document interactions in the CRM to ensure accurate case history.

Collaboration with teams will help address escalations and improve processes. The ideal candidate has at least one year in an inbound call center, strong communication, empathy, and a drive to deliver excellent service across