Remote Customer Experience Specialist (Tier 1)

Jobgether; Arkansas; Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

Competitive compensation

401(k) plan

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote role based in the United States (Arkansas included). You will handle customer inquiries across phone, email, and chat, resolve routine issues, and escalate more complex cases as needed, while maintaining up-to-date CRM records and contributing to service improvements.

The ideal candidate has at least one year in an inbound call center, strong communication, and a customer-first mindset.

Qualifications

• At least one year of experience in an inbound call center environment is required.
• Experience supporting multiple brands is preferred.
• Must reside in eligible U.S. states listed in the job overview.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with timely, professional assistance.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2 or 3 with proper handoff documentation.
• Document interactions and maintain accurate CRM records.

Skills

Customer Service

Communication

Problem Solving

CRM

Tools

CRM software

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote role based in the United States (Arkansas included). You will handle customer inquiries across phone, email, and chat, resolve routine issues, and escalate more complex cases as needed, while maintaining up-to-date CRM records and contributing to service improvements.

The ideal candidate has at least one year in an inbound call center, strong communication, and a customer-first mindset.