Remote Tier 1 Customer Experience Agent | Flexible Hours

Jobgether; Arizona; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Annual bonus eligibility

Health insurance: medical, dental, and

Vision coverage

12 paid holidays

401(k) or retirement contribution

Well-being allowance

EAP

Job summary

Jobgether, on behalf of a partner company, seeks a Customer Experience Agent — Tier 1 in the United States. You will be the first point of contact across phone, email, and chat, delivering empathetic support and guiding customers through product and account questions.

This fully remote role requires at least one year in an inbound call center, strong written/verbal communication, and solid CRM documentation.

Qualifications

• At least one year of experience in an inbound call center environment.
• Strong customer service skills with empathy and patience.
• Excellent written and verbal communication across channels.
• Ability to document interactions clearly in CRM systems.
• Comfort with multi-brand support environments.

Responsibilities

• Respond to customer inquiries via phone, email, chat with timely, professional assistance.
• Investigate and resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2/3 or supervisor with proper documentation.
• Follow up on open cases to ensure resolution and provide next steps.
• Maintain knowledge of products, services, policies, and procedures to provide accurate information.
• Document interactions accurately in the CRM and adhere to guidelines.
• Capture customer feedback and recurring pain points for improvement insights.
• Collaborate with teammates to manage queues and share knowledge.
• Coordinate with other departments to resolve customer concerns.
• Meet or exceed performance metrics (response times, FCR, CSAT).
• Participate in quality reviews and training to improve performance.

Skills

Inbound call center experience

Customer service

Empathy

Clear communication

CRM documentation

Tools

CRM software

Job description

Jobgether, on behalf of a partner company, seeks a Customer Experience Agent — Tier 1 in the United States. You will be the first point of contact across phone, email, and chat, delivering empathetic support and guiding customers through product and account questions.

This fully remote role requires at least one year in an inbound call center, strong written/verbal communication, and solid CRM documentation.