Remote Customer Experience Agent, Tier 1 (US)

Jobgether; Minnesota; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

401(k) with employer match

Health insurance

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 on behalf of a partner company. The role provides empathetic support across phone, email, and chat, resolving routine issues and guiding customers through processes.

You will document interactions, escalate when needed, and help identify recurring concerns to support product improvements. This is a fully distributed team position with a customer-focused culture.

Qualifications

• At least 1 year experience in an inbound call center environment.

Responsibilities

• Respond to customer inquiries across phone, email, chat, and other channels.
• Investigate and resolve routine questions using established procedures.

Skills

Customer service

Empathy

Written & verbal communication

Problem-solving

Team collaboration

Attention to detail

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 on behalf of a partner company. The role provides empathetic support across phone, email, and chat, resolving routine issues and guiding customers through processes.

You will document interactions, escalate when needed, and help identify recurring concerns to support product improvements. This is a fully distributed team position with a customer-focused culture.