Remote Third-Party Collections Specialist — Top Negotiator

LCS Financial Services Corporation; Springfield (IL); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

401k Retirement Plan

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join a nationwide team. The role emphasizes negotiating resolutions, maintaining compliance, and achieving recovery goals while delivering professional, confidential service.

The ideal candidate has at least 2 years of third-party collection experience, strong communication skills, and is comfortable working remotely in a performance-driven environment.

Qualifications

• Minimum of 2 years of third–party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Bilingual English/Spanish communication skills.
• Ability to maintain a professional remote workspace suitable for confidential conversations.
• Experience in a high-volume collections environment.
• Familiarity with skip–tracing tools and collection management systems.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and relevant assets.
• Prioritize accounts and activities to maximize recovery opportunities.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local laws and company policies.
• Contribute to meeting individual and departmental performance goals.

Skills

Debt collection experience

Negotiation skills

Verbal communication

Regulatory knowledge

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join a nationwide team. The role emphasizes negotiating resolutions, maintaining compliance, and achieving recovery goals while delivering professional, confidential service.

The ideal candidate has at least 2 years of third-party collection experience, strong communication skills, and is comfortable working remotely in a performance-driven environment.