Remote Third-Party Collections Specialist

LCS Financial Services Corporation; South Carolina; A distancia; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Commission

Weekday schedule

Insurance

401k

Paid holidays

DTO

Descripción de la vacante

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions, building rapport, and achieving recovery goals from home.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation skills, and the ability to work independently in a regulated environment. Eligible states are listed, with a comprehensive benefits package and performance-based compensation.

Formación

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsabilidades

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team while working remotely.

Conocimientos

Negotiation skills

Persuasion

Conflict resolution

Verbal communication

Telephone etiquette

Independent work

Professionalism

Regulatory knowledge

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is hiring remote Collections Specialists to join a nationwide team. The role focuses on negotiating resolutions, building rapport, and achieving recovery goals from home.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation skills, and the ability to work independently in a regulated environment. Eligible states are listed, with a comprehensive benefits package and performance-based compensation.