Remote Third-Party Collections Specialist - Negotiations

LCS Financial Services Corporation; Missouri; Teletrabalho; USD 28 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based pay

Mon-Fri schedule (7:00 AM–6:00 PM)

Health insurance & 401k

Resumo da oferta

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from home in the United States. The role emphasizes negotiation, compliance with collection laws, and high-volume performance in a professional remote environment.

Applicants should have at least 2 years in third-party debt collection, strong communication skills, and familiarity with skip-tracing tools. This is a full-time remote position with competitive compensation and growth potential.

Qualificações

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conhecimentos

Negotiation

Verbal communication

Regulatory knowledge

Skip-tracing

Remote work

Bilingual English/Spanish

Goal oriented

Formação académica

High school diploma

Ferramentas

Skip-tracing tools

Collection management systems

Descrição da oferta de emprego

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team from home in the United States. The role emphasizes negotiation, compliance with collection laws, and high-volume performance in a professional remote environment.

Applicants should have at least 2 years in third-party debt collection, strong communication skills, and familiarity with skip-tracing tools. This is a full-time remote position with competitive compensation and growth potential.