Remote Third-Party Collections Specialist – Performance Pay

LCS Financial Services Corporation; Guin (AL); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Additional earning potential tied to绩绩

Monday–Friday Schedule: Workdays 7:00?

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. This role offers the flexibility to work from home while pursuing performance-driven results.

As a Collections Specialist, you will manage inbound and outbound calls, negotiate payment arrangements, and ensure compliance with federal, state, and local collection laws. You will use skip-tracing tools and collection management systems to locate borrowers and maximize recovery.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Skip-tracing

Bilingual English/Spanish

Regulatory compliance

Remote work setup

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists to join our team. This role offers the flexibility to work from home while pursuing performance-driven results.

As a Collections Specialist, you will manage inbound and outbound calls, negotiate payment arrangements, and ensure compliance with federal, state, and local collection laws. You will use skip-tracing tools and collection management systems to locate borrowers and maximize recovery.