Remote Third-Party Collections Pro | Performance Pay

LCS Financial Services Corporation; Hawaii; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Performance-based earnings

Remote work from home

Paid holidays

401k retirement plan

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team from home. This role emphasizes negotiating resolutions on delinquent accounts, maintaining regulatory compliance, and meeting performance goals in a high-volume environment.

Responsibilities include skip-tracing, account documentation, and delivering professional customer interactions while adhering to federal, state, and local laws. Remote workers must reside in approved states to qualify.

Qualifications

• 2+ years in third-party debt collection required.
• Proven ability to manage accounts and negotiate payment arrangements.
• Strong verbal communication and telephone etiquette.
• Knowledge of debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers’ financial circumstances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize recovery opportunities.
• Work toward individual and departmental performance goals.
• Maintain accurate, detailed account documentation.
• Deliver professional, respectful interactions while navigating difficult conversations.
• Ensure compliance with applicable collection laws and company policies.

Skills

Debt collection experience

Negotiation

Verbal communication

Skip-tracing familiarity

High-volume environment

Bilingual English/Spanish

Meeting collection goals

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team from home. This role emphasizes negotiating resolutions on delinquent accounts, maintaining regulatory compliance, and meeting performance goals in a high-volume environment.

Responsibilities include skip-tracing, account documentation, and delivering professional customer interactions while adhering to federal, state, and local laws. Remote workers must reside in approved states to qualify.