Remote 3rd-Party Collections Specialist | Negotiation Pro

LCS Financial Services Corporation; South Dakota Park (SD); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Performance bonus

Medical, dental & vision insurance

401k retirement plan

Paid holidays

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking Remote Collections Specialists to join our team. This role focuses on inbound/outbound calls, negotiating settlements, and maintaining compliant collections processes from a home-based setup.

We value proven collections experience, strong negotiation, bilingual English/Spanish capabilities, and the ability to work in a high-volume, performance-driven environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Ability to maintain a professional, distraction-free remote workspace.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful interactions while navigating difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Negotiation

Remote work discipline

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking Remote Collections Specialists to join our team. This role focuses on inbound/outbound calls, negotiating settlements, and maintaining compliant collections processes from a home-based setup.

We value proven collections experience, strong negotiation, bilingual English/Spanish capabilities, and the ability to work in a high-volume, performance-driven environment.