Remote Third-Party Collections Pro | Negotiation Mastery

LCS Financial Services Corporation; Pennsylvania; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance-based pay

Weekday schedule

Health & Life Insurance + 401k

Paid holidays

Flexible time off

Remote-work eligibility

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and manage portfolios with a focus on compliant, professional interactions from a home office.

Qualified candidates bring at least 2 years in third-party debt collection, strong negotiation skills, bilingual English/Spanish capabilities, and experience with skip-tracing and collection systems.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Negotiation

Debt collection experience

Skip-tracing tools

Collection management systems

High-volume environment

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to handle inbound and outbound calls, negotiate settlements, and manage portfolios with a focus on compliant, professional interactions from a home office.

Qualified candidates bring at least 2 years in third-party debt collection, strong negotiation skills, bilingual English/Spanish capabilities, and experience with skip-tracing and collection systems.