Remote Third-Party Collections Specialist - Earn More

LCS Financial Services Corporation; Montgomery (AL); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Remote work

Health benefits

401k retirement plan

Paid holidays

Flexible time off

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide remote team. You will handle inbound and outbound calls to negotiate resolutions on delinquent accounts, and you will tailor payment arrangements based on each borrower's financial situation.

This 100% remote role emphasizes compliance with laws and strong customer interactions. We value bilingual English/Spanish capabilities and prior experience in high-volume collections environments.

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Ability to negotiate payment arrangements and settlements.
• Excellent verbal communication and active listening.
• Familiarity with debt collection laws and regulations.
• Bilingual English/Spanish preferred.
• High school diploma or equivalent.
• Ability to maintain a professional remote workspace.
• Experience in high-volume collections environments.
• Familiarity with skip-tracing tools and collection systems.

Responsibilities

• Manage inbound and outbound calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while handling difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.

Skills

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide remote team. You will handle inbound and outbound calls to negotiate resolutions on delinquent accounts, and you will tailor payment arrangements based on each borrower's financial situation.

This 100% remote role emphasizes compliance with laws and strong customer interactions. We value bilingual English/Spanish capabilities and prior experience in high-volume collections environments.