Remote Third-Party Collections Specialist – Earn More

LCS Financial Services Corporation; Connecticut; Remote; USD 45,000 - 65,000; Full time

Job summary

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists in the United States. The role focuses on negotiating resolutions for delinquent accounts, arranging settlements, and maintaining compliant, professional communications with borrowers.

The position emphasizes remote, home-based work with strict adherence to state authorization requirements and high-volume collection targets.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Skip-tracing

Regulatory knowledge

Bilingual English/Spanish

High-volume environment

Goal-oriented

Education

High School Diploma or GED

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Remote Collections Specialists in the United States. The role focuses on negotiating resolutions for delinquent accounts, arranging settlements, and maintaining compliant, professional communications with borrowers.

The position emphasizes remote, home-based work with strict adherence to state authorization requirements and high-volume collection targets.