Remote Third-Party Collections Specialist — Earn More

LCS Financial Services Corporation; Providence (RI); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists for a 100% remote role serving a nationwide team. You will handle inbound and outbound calls, negotiate settlements, and work to maximize recoveries while upholding regulatory standards.

The position emphasizes high-volume collections, professional communication, and a remote setup conducive to confidential conversations. Prior debt-collection success and multilingual ability are highly valued.

Qualifications

• 2+ years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Ability to maintain a professional, remote workspace for confidential conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial situations.
• Utilize skip-tracing tools to locate borrowers and relevant assets.
• Manage assigned portfolios and prioritize activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with applicable collection laws, policies, and regulations.

Skills

Debt collection

Negotiation

Verbal communication

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists for a 100% remote role serving a nationwide team. You will handle inbound and outbound calls, negotiate settlements, and work to maximize recoveries while upholding regulatory standards.

The position emphasizes high-volume collections, professional communication, and a remote setup conducive to confidential conversations. Prior debt-collection success and multilingual ability are highly valued.