Remote Third-Party Collections Specialist - Earn More

LCS Financial Services Corporation; Lexington (KY); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Remote work from home

Job summary

LCS Financial Services Corporation is seeking an experienced Collections Specialist to join a nationwide remote team. You will manage inbound/outbound calls, negotiate settlements, and use skip-tracing tools to recover delinquent accounts, all while maintaining compliance with applicable laws.

Requirements include at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work effectively in a high-volume, remote environment.

Qualifications

• 2+ years of third‑party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction–minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high–volume collections environment.
• Familiarity with skip–tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation skills

Verbal communication

Active listening

Bilingual English/Spanish

Remote work discipline

High-volume environment

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Collections Specialist to join a nationwide remote team. You will manage inbound/outbound calls, negotiate settlements, and use skip-tracing tools to recover delinquent accounts, all while maintaining compliance with applicable laws.

Requirements include at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work effectively in a high-volume, remote environment.